Frequently Asked Questions
Here are some frequently asked questions and answers. If you have additional questions that aren't covered here, please feel free to give us a call at (705) 999-9469.
- What are your hours?
Dr. Martin sees appointments Monday to Thursday beginning at 10:00 am, with the last appointment booked for 3:00 pm. On Fridays, appointments are available between 10:00am and 12:00 noon. After hours appointments are at the discretion of Dr. Martin.
- What does a typical house call visit look like?
A typical visit lasts 25-30 minutes. Your pet will have ample time to get used to Dr. Martin before the exam even starts. Often your pet will not even know he is the Vet, just a house guest there to see them that gives out treats!
- What methods of payment do you accept?
For your convenience, we accept Debit, Visa, and MasterCard. Dr. Martin will have a portable debit/credit machine with him. We also accept e-transfer for service at the time of the appointment, and prior to any euthanasia procedure. We can accept cash, however, we cannot make change as our we do not carry cash.
How do you receive payment for services?
Full payment is required at the time of service.
- What happens if my pet needs x-rays, surgery, dentistry or other specialized treatment?
Due to the nature of in-home care, we are not able to provide these types of services at this time, with the exception of some minor surgeries such as small laceration repairs and skin biopsies. If you pet requires x-rays, surgery, dentistry, or other specialized treatment, Dr. Martin will refer you to a highly respected local animal hospital at which he has an agreement for those services. Dr. Martin spent the last four years in general practice at Aldergrove Animal Clinic, and has complete confidence in their treatments. If your pet requires a referral to another specialist, Dr. Martin will provide a referral to the professional and facility that is best equipped to deal with your pet's specific situation.
- What happens if my pet needs emergency treatment?
If you think your pet is in crisis, please call or drive directly to your regular hospital or clinic, or visit the local 24-hr emergency hospital.
- What end of life care and euthanasia services do you provide?
Deciding when to say goodbye to a beloved family member is the most difficult part of the pet parenting experience and Dr. Martin is here to help you through that process in a comfortable, compassionate, and non-judgmental way. We provide both in-home palliative care and in-home euthanasia for your pets. Please enquire about our pricing structure and payment options for these services. For more detailed info please click, In-home Euthanasia.
- What geographical areas do you serve?
Dr. Martin serves clients in the City of Barrie and close surrounding area. Existing clients outside the City may be subject to an additional travel fee based on their location.
- What kinds of services do you provide?
Dr. Martin and his assistant are able to provide about 80 percent of the services you can get at a regular clinic. Exams, vaccines, bloodwork, nutritional consults, small lump removal, in-home euthanasia, quality of life and hospice care. Please see our full list of services, under Services tab.